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Channel: Word of Mouth | Marketing Charts
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Which Product Recommendation Sources Do Consumers Trust the Most?

Half of consumers trust product recommendations from a specific store or website's AI tools based on their purchase history. The post Which Product Recommendation Sources Do Consumers Trust the Most?...

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TikTok, YouTube Searches More Popular Than W-O-M for Young Social Media...

Young social media users also say they're more likely to try a product based on an influencer post than on a TV ad. The post TikTok, YouTube Searches More Popular Than W-O-M for Young Social Media...

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What Factors Impact Viewers’ Decision to Watch A Show?

Genre is the foundational factor, but mood and schedule also count. The post What Factors Impact Viewers’ Decision to Watch A Show? appeared first on Marketing Charts.

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Customers Increasingly Staying Quiet About Poor Experiences

Consumers are less likely to provide direct feedback to companies and more likely not to tell anyone about their bad experience.

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Shoppers Still Prize Authenticity from Influencers

In line with their search for authenticity, consumers - particularly young ones - value user-generated reviews on retailers' sites.

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Brand Reputation Figures Prominently in Marketers’ Software Vendor Selection...

When forming an initial consideration set for a software purchase, marketing decision-makers rely on brands' reputation and industry prominence.

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