Customer Success executives at tech companies are primarily focused with reducing churn and increasing product usage, but may be missing opportunities to gain referrals and upsell their customers, according to a report from Regalix [download page]. Based on a survey of 100 senior customer success executives in computer software (61% share), internet (30%) and IT… Read More »
The post Tech Customer Success Programs Focus on Increasing Product Usage, Cutting Churn appeared first on Marketing Charts.