Customer Satisfaction with Retail Banks Improves to New High

Banks are narrowing the gap with credit unions in customer satisfaction, according to new results [download page] from the American Customer Satisfaction Index (ACSI). Retail banks achieved an ACSI Index score of 80 (on a 100-point scale), a considerable improvement from last year’s 76, and the highest mark in the 22 years of analyzing this sector. (more…)